Remote Patient Concierge & Health Programs Advisor

YellowHorns; United States; Remote; USD 30,000 - 47,000; Full time

Job summary

YellowHorns, a premier concierge Functional & Integrative Medicine practice, seeks a Patient Concierge & Program Advisor to nurture warm inquiries and guide prospective patients toward root-cause care in Houston, TX.

You will conduct 10–15 minute consultative conversations, explain programs, answer pricing questions comfortably, and coordinate a smooth handoff to the in-house clinical team. This remote, client-facing role emphasizes empathy, clarity, and reliability.

Qualifications

• Near-native fluency in spoken English with warm conversational cadence.
• 1–3+ years in Customer Success, high-ticket inbound sales, concierge support, or healthcare coordination for US/UK clients.
• Quiet private remote workspace with fiber internet and a noise-canceling headset.
• Available during US Central Time hours with thorough CRM note-taking after every call.

Responsibilities

• Handle 2–4 warm inbound inquiries per day from prospective patients seeking root-cause care.
• Explain the practice’s programs and address pricing questions comfortably.
• Coordinate a smooth handoff to the in-house Houston clinical team.

Skills

Exceptional English

Consultative Experience

Remote Work Setup

CRM Note-Taking

Tools

CRM software

Job description

YellowHorns, a premier concierge Functional & Integrative Medicine practice, seeks a Patient Concierge & Program Advisor to nurture warm inquiries and guide prospective patients toward root-cause care in Houston, TX.

You will conduct 10–15 minute consultative conversations, explain programs, answer pricing questions comfortably, and coordinate a smooth handoff to the in-house clinical team. This remote, client-facing role emphasizes empathy, clarity, and reliability.