Remote Patient Care Concierge

SMART Pain Management, LLC; Annapolis (MD); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

PTO (96 hours)

Health benefits

401(k) match

Holidays: 7

Short-Term Disability

Long-Term Disability

Life/AD&D

EAP

Job summary

SMART Pain Management, LLC is seeking a Call Center Representative to handle patient inquiries and coordinate care. The role involves HIPAA-compliant patient data collection, appointment scheduling, and real-time eligibility verification. You will maintain patient records and communicate with providers.

Remote-friendly with occasional on-site onboarding in Annapolis, MD. The position requires strong communication, multi-tasking ability, and knowledge of medical terminology.

Qualifications

• High School Diploma, or equivalent.
• One (1) year of related experience and/or training.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills.

Responsibilities

• Under the direction of call center management, provides customer service via telephone to patients in need of care.
• Answers phones with a professional greeting and addresses the patients’ needs.
• The CCR acts as primary conduit for the transmission of information between all company locations and callers.
• Responsible for obtaining patient demographics, insurance information, and medical histories.
• Schedules patient appointments for applicable medical services.
• Triages a high volume of incoming telephone calls.
• Maintains minimum quality standards, as determined by the Company.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Problem solving

Medical terminology

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

SMART Pain Management, LLC is seeking a Call Center Representative to handle patient inquiries and coordinate care. The role involves HIPAA-compliant patient data collection, appointment scheduling, and real-time eligibility verification. You will maintain patient records and communicate with providers.

Remote-friendly with occasional on-site onboarding in Annapolis, MD. The position requires strong communication, multi-tasking ability, and knowledge of medical terminology.