Remote Concierge Team Lead - Healthcare Solutions

First Advantage Corporation; United States; Remote; USD 50,000 - 56,000; Full time

Benefits offered by this job

Remote work opportunity

401k with company match

Employee stock purchase plan (ESPP)

Paid time off and holidays

Parental leave and bereavement support

Job summary

First Advantage Corporation is seeking an Assistant Manager Concierge for a fully remote role based in the United States. You will lead a Healthcare Concierge team, coach members, monitor productivity, and ensure client satisfaction while coordinating drug and health programs.

The role requires an Associate Degree or equivalent, experience in supervision, and excellent English communication. Competitive benefits, remote work, and flexible hours are offered to support performance and careers.

Qualifications

• Associate Degree or equivalent work experience; Bachelor’s Degree preferred.
• Proven experience in supervising and motivating a team to achieve performance goals.
• Familiarity with healthcare services and understanding of client needs.
• Experience in customer service or call-center environments is a plus.
• Proficient in Microsoft Office Suite, internet searches, and database lookups.

Responsibilities

• Provide ongoing training and support to the Concierge Team on work processes and SOPs.
• Continuously monitor team productivity and quality to ensure client satisfaction.
• Address team inquiries and offer guidance, coaching, and feedback as needed.
• Escalate issues or concerns to the Concierge Operations Manager for resolution.
• Regularly update and refine procedures and protocols to improve efficiency.
• Onboard and integrate new team members, ensuring they understand team processes and expectations.
• Deliver exceptional customer service, ensuring a seamless experience for clients.
• Foster a positive team environment by leading with integrity and setting a strong example.
• Track and manage team performance, ensuring goals and KPIs are consistently met.

Skills

Supervising teams

Customer service

English proficiency

Microsoft Office

Coaching

Time management

Education

Associate Degree

Tools

Excel

SOPs

Database lookups

CRM software

Job description

First Advantage Corporation is seeking an Assistant Manager Concierge for a fully remote role based in the United States. You will lead a Healthcare Concierge team, coach members, monitor productivity, and ensure client satisfaction while coordinating drug and health programs.

The role requires an Associate Degree or equivalent, experience in supervision, and excellent English communication. Competitive benefits, remote work, and flexible hours are offered to support performance and careers.