Remote Patient Concierge & Program Advisor (US Healthcare)

YellowHorns; United States; Remote; USD 30,000 - 47,000; Full time

Job summary

YellowHorns, a premier concierge Functional & Integrative Medicine practice, seeks a Patient Concierge & Program Advisor to nurture warm inquiries and guide prospective patients toward root-cause care in Houston, TX.

You will conduct 10–15 minute consultative conversations, explain programs, answer pricing questions comfortably, and coordinate a smooth handoff to the in-house clinical team. This remote, client-facing role emphasizes empathy, clarity, and reliability.

Qualifications

• Near-native fluency in spoken English with warm conversational cadence.
• 1–3+ years in Customer Success, high-ticket inbound sales, concierge support, or healthcare coordination for US/UK clients.
• Quiet private remote workspace with fiber internet and a noise-canceling headset.
• Available during US Central Time hours with thorough CRM note-taking after every call.

Responsibilities

• Handle 2–4 warm inbound inquiries per day from prospective patients seeking root-cause care.
• Explain the practice’s programs and address pricing questions comfortably.
• Coordinate a smooth handoff to the in-house Houston clinical team.

Skills

Exceptional English

Consultative Experience

Remote Work Setup

CRM Note-Taking

Tools

CRM software

Job description

We are hiring an articulate, empathetic Patient Concierge & Program Advisor to represent a premier concierge Functional & Integrative Medicine practice in Houston, Texas.

This is NOT a cold-calling or high-volume BPO call center role. You will handle 2 to 4 warm inbound inquiries per day from prospective patients seeking root-cause care for complex health issues (hormonal health, gut health, longevity, mold toxicity). Your job is to provide immediate, warm, 10–15 minute consultative conversations—explaining the practice’s programs, addressing pricing questions comfortably, and coordinating a smooth handoff to the in‑house Houston clinical team.

What We Need:

• Exceptional Spoken English: Near-native fluency, a warm and natural conversational cadence, and active listening skills. You must sound like an in‑house advisor at a boutique medical practice, not a scripted call center agent.
• Consultative Experience: 1–3+ years in Customer Success, High‑Ticket Inbound Sales, Concierge Support, or Healthcare Coordination for US/UK clients.
• Rock‑Solid Remote Setup: Quiet private workspace, fiber internet with UPS/inverter backup, and a professional noise‑canceling headset.
• Reliability: Dedicated availability during agreed US Central Time hours, with thorough CRM note‑taking after every call.