Remote Concierge Team Lead, Healthcare Services

First Advantage; United States; Remote; USD 50,000 - 56,000; Full time

Benefits offered by this job

Remote work

Medical, Vision, Dental, and parental/

Job summary

First Advantage is seeking a proactive Assistant Manager Concierge to oversee a healthcare concierge team, guiding them to deliver exceptional drug and health services. You will coach, monitor productivity, handle escalations, and ensure a smooth client experience across programs.

This fully remote role requires US work authorization and strong communication, with the ability to manage KPIs, train new teammates, and collaborate with internal and external partners to uphold service quality.

Qualifications

• Associate degree or equivalent work experience; bachelor’s degree preferred.
• Proven experience in supervising and motivating a team to achieve performance goals.
• Familiarity with healthcare services and understanding of client needs.
• Experience in customer service or call-center environments is a plus.
• Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications.
• Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality.
• Proficient in reading, writing, and speaking English.
• Ability to manage multiple priorities effectively with strong organizational skills and deadlines.

Responsibilities

• Provide ongoing training and support to the Concierge Team on work processes and SOPs.
• Continuously monitor team productivity and quality to ensure client satisfaction.
• Address team inquiries and offer guidance, coaching, and feedback as needed.
• Escalate issues or concerns to the Concierge Operations Manager for resolution.
• Regularly update and refine procedures and protocols to improve efficiency.
• Onboard and integrate new team members, ensuring they understand team processes and expectations.
• Deliver exceptional customer service, ensuring a seamless experience for clients.
• Foster a positive team environment by leading with integrity and setting a strong example.
• Track and manage team performance, ensuring goals and KPIs are consistently met.

Skills

Supervising a team

Customer service

Microsoft Office Suite

Excel

Multitasking

Attention to detail

Effective communication

Education

Associate Degree or equivalent work experience; Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Excel

Job description

First Advantage is seeking a proactive Assistant Manager Concierge to oversee a healthcare concierge team, guiding them to deliver exceptional drug and health services. You will coach, monitor productivity, handle escalations, and ensure a smooth client experience across programs.

This fully remote role requires US work authorization and strong communication, with the ability to manage KPIs, train new teammates, and collaborate with internal and external partners to uphold service quality.