Remote Patient Care Supervisor

Navitus Health Solutions, LLC; California City (CA); A distancia; USD 54.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision insurance

20 days paid time off

Parental leave 4 weeks

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/Mb

Referral Bonus Program – up to $750!

Descripción de la vacante

Lumicera Health Services in the United States is seeking a program supervisor to lead daily operations and staff development within its remote team. You will guide workflows, mentor staff, and ensure adherence to quality standards across multiple channels.

This full-time role emphasizes HIPAA compliance, effective communication, and customer service excellence while collaborating with pharmacy operations, IT, and support functions. Competitive benefits and remote flexibility are provided.

Formación

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• CPhT preferred.
• 2 years’ experience in managed care, specialty pharmacy, customer service, or PBM environment required.
• Experience in a call center environment preferred.

Responsabilidades

• Ensure daily workload standards are met by understanding current workflow/scheduling needs and plans.
• Identify and remove barriers that prevent goals from being achieved.
• Review client transitions and changes in volume; ensure scripting and resources are clear.
• Ensure staff comprehension by requesting feedback or through observation.
• Responsible for day-to-day leadership/support of department staff.
• Participate in setting and enforcing appropriate quality metrics for staff.
• Perform periodic quality monitoring of staff.
• Facilitate training/development needs for individuals and department.

Conocimientos

Leadership experience

Coaching / mentoring

Communication skills

Customer service

Team management

Educación

High school diploma or GED

Associate or Bachelor’s degree preferred

CPhT preferred

Herramientas

Pharmacy processing software

Claims processing systems

Phone system

Descripción del empleo

Lumicera Health Services in the United States is seeking a program supervisor to lead daily operations and staff development within its remote team. You will guide workflows, mentor staff, and ensure adherence to quality standards across multiple channels.

This full-time role emphasizes HIPAA compliance, effective communication, and customer service excellence while collaborating with pharmacy operations, IT, and support functions. Competitive benefits and remote flexibility are provided.