Remote Patient Care Specialist

Alliance Spine and Pain Centers; Marietta (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Alliance Spine and Pain Centers is seeking a Customer Service Specialist for a fully remote role after training in Marietta, GA. You will handle high-volume calls, support patients with appointments, insurance questions, and medical information, ensuring empathy and accuracy.

Ideal candidates have 1+ year in medical office or clinical setting, 1+ year in a fast-paced call center, familiarity with medical terminology and EMR systems (preferably e-ClinicalWorks), and the ability to work a

Qualifications

• 1+ year of experience in a medical office or clinical setting.
• 1+ year of experience working in a fast-paced call center environment.
• Associate degree preferred.

Responsibilities

• Handle high-volume inbound and outbound calls and patient interactions.
• Assist patients with appointments, billing questions, and healthcare information.
• Maintain professionalism, accuracy, and empathy in every interaction.

Skills

Customer service

Call center

Empathy

Prioritization

Communication

Medical terminology

Education

Associate degree preferred

Tools

e-ClinicalWorks

Job description

Alliance Spine and Pain Centers is seeking a Customer Service Specialist for a fully remote role after training in Marietta, GA. You will handle high-volume calls, support patients with appointments, insurance questions, and medical information, ensuring empathy and accuracy.

Ideal candidates have 1+ year in medical office or clinical setting, 1+ year in a fast-paced call center, familiarity with medical terminology and EMR systems (preferably e-ClinicalWorks), and the ability to work a