Remote Patient Care Specialist

Sentara Health; Madison (WI); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Adoption, Fertility and Surrogacy Reim

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability

Life Insurance

Legal Resources Plan

Annual discretionary bonus

Job summary

Sentara Health is seeking a remote Patient Care Specialist to support a physician's office with non-clinical tasks and deliver an excellent patient experience. Primary duties include answering phones, scheduling appointments, and addressing patient questions, all while ensuring smooth front-office operations.

The role emphasizes teamwork and offers a competitive hourly wage with potential shift differentials and a robust benefits package as part of Sentara's comprehensive total rewards.

Qualifications

• 3 years Customer Service experience (1 year with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers)

Responsibilities

• Answering phones and scheduling appointments
• Answering patient questions
• Provide non-clinical support in a physician's office and ensure excellent patient experience

Skills

Customer service

Job description

Sentara Health is seeking a remote Patient Care Specialist to support a physician's office with non-clinical tasks and deliver an excellent patient experience. Primary duties include answering phones, scheduling appointments, and addressing patient questions, all while ensuring smooth front-office operations.

The role emphasizes teamwork and offers a competitive hourly wage with potential shift differentials and a robust benefits package as part of Sentara's comprehensive total rewards.