Remote Patient Care Specialist – Scheduling & Admin

Sentara Health; New Hampshire; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Disability Insurance

Life Insurance

Annual Bonus Opportunity

Legal Resources Plan

Adoption/Fertility Reimbursement

Job summary

Sentara Health is seeking a Patient Care Specialist to provide non-clinical support in a physician's office, handling a variety of administrative tasks to ensure a positive patient experience. The role emphasizes teamwork, excellent communication, and efficient scheduling across a remote work setup.

Primary duties include answering phones, scheduling appointments, and addressing patient questions, with a collaborative environment among staff to deliver high-quality care.

Qualifications

• 3 years of customer service experience.
• Experience with health insurance plans is preferred.
• Experience with medical terminology, registration, scheduling, or third party payers is a plus.

Responsibilities

• Answer phones and triage inquiries from patients and providers.
• Schedule appointments and manage the calendar for physicians.
• Answer patient questions and provide accurate information and directions.
• Collaborate with the care team to ensure smooth patient care delivery.

Skills

Customer Service

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration

Scheduling

Third Party Payers

Job description

Sentara Health is seeking a Patient Care Specialist to provide non-clinical support in a physician's office, handling a variety of administrative tasks to ensure a positive patient experience. The role emphasizes teamwork, excellent communication, and efficient scheduling across a remote work setup.

Primary duties include answering phones, scheduling appointments, and addressing patient questions, with a collaborative environment among staff to deliver high-quality care.