Remote Patient Care Resolution Specialist

J&B Medical Supply Co Inc; Texas; Remote; USD 25,000 - 30,000; Full time

Job summary

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated member issues with a focus on timely resolutions and personalized service. You will work with multiple teams to ensure the order process runs smoothly from start to finish.

The role emphasizes accurate documentation, proactive communication with patients, providers, and internal groups, and a commitment to improving the member experience.

Qualifications

• Experience in patient care or health insurance and medical supplies.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced escalation environment.

Responsibilities

• Communicates with members via phone, portal, or texts to provide updates.
• Handles escalated issues to expedite resolutions.
• Documents all interactions in the company database.
• Coordinates with Medical Documents, Dynamic Synergy, Verification Team, Quality, Shipping.
• Supports order processing from start to finish with cross-functional teams.
• May generate reports for leadership on contracts with insurances.

Skills

Customer service

Patient care

Healthcare insurance

Job description

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated member issues with a focus on timely resolutions and personalized service. You will work with multiple teams to ensure the order process runs smoothly from start to finish.

The role emphasizes accurate documentation, proactive communication with patients, providers, and internal groups, and a commitment to improving the member experience.