Remote Patient Care Resolution Specialist

J&B Medical Supply Co Inc; South Carolina; A distancia; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated patient issues and expedite resolutions while ensuring quality checks and clear communication with members and providers.

As part of the Resolution Team, you will handle order processes from start to finish with cross-functional collaboration and documentation, working full-time with standard business hours and occasional extended hours as needed.

Formación

• Experience in patient care and health insurance processes.
• Knowledge of medical supply orders and fulfillment workflows.
• Strong communication and documentation skills.

Responsabilidades

• Manage escalated member issues and provide timely resolutions.
• Coordinate with cross-functional teams (Medical Documents, Verification Team, Shipping) to ensure orders progress smoothly.
• Record all member interactions accurately in the company system.
• Address complaints per policy and propose process improvements.

Conocimientos

Patient care experience

Health insurance experience

Medical supplies knowledge

Descripción del empleo

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated patient issues and expedite resolutions while ensuring quality checks and clear communication with members and providers.

As part of the Resolution Team, you will handle order processes from start to finish with cross-functional collaboration and documentation, working full-time with standard business hours and occasional extended hours as needed.