Healthcare Resolution Specialist - Remote

J&B Medical Supply Co Inc; Bastrop (LA); A distancia; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support our teams and leadership with escalated issues. The role focuses on resolving patient concerns quickly while performing quality checks and suggesting process improvements.

You will assist in handling the order process from start to finish with cross-functional support. Responsibilities include documenting communications, updating providers, and addressing complaints through our established processes.

Formación

• Experience in patient care and health insurance workflows.
• Familiarity with medical supplies and related processes.
• Strong communication and problem-solving abilities.

Responsabilidades

• Provide escalated support to patients and leaders to resolve issues.
• Document all correspondence in the company database and update providers.
• Coordinate the order process from intake to completion with cross-functional teams.
• Address negative feedback and provide timely solutions to members.

Conocimientos

Patient Care

Health Insurance

Medical Supplies

Descripción del empleo

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support our teams and leadership with escalated issues. The role focuses on resolving patient concerns quickly while performing quality checks and suggesting process improvements.

You will assist in handling the order process from start to finish with cross-functional support. Responsibilities include documenting communications, updating providers, and addressing complaints through our established processes.