Remote Patient Care Coordinator - Part Time

Cigna; Oakdale (PA); Hybrid; USD 25,000 - 41,000; Part time

Job summary

CarePathRx in Oakdale, PA is hiring a Patient Care Coordinator (Customer Service Associate Analyst) to support patients in accessing specialty medications. You will work with pharmacists, patients, caregivers, and providers to ensure safe, timely, and compassionate care, with a focus on clear communication and empathy.

This 24-hour per week role starts with on-site training in Oakdale, PA for 12 weeks, then offers remote work.

Qualifications

• High school diploma or GED required.
• 1+ year experience in customer service, healthcare support, or related field.
• Strong verbal and written communication with empathy and clarity.
• Ability to explain information in a patient-friendly way.
• Active listening skills and ability to navigate sensitive conversations.
• Multitasking and prioritization in a fast-paced environment.
• Basic proficiency with Microsoft Office tools.
• Preferred Pharmacy Technician Certification (CPhT).

Responsibilities

• Coordinate timely medication deliveries by managing inbound and outbound calls with patients, caregivers, and healthcare teams.
• Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations.
• Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy.
• Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers.
• Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists.
• Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy.
• Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care.
• Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction.
• Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination.
• Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks.
• Continuously look for opportunities to improve communication approaches and enhance the patient experience.

Skills

Empathy communication

Active listening

Clear verbal/written communication

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

EMR/pharmacy systems

Pharmacy software

Medication ordering

Job description

CarePathRx in Oakdale, PA is hiring a Patient Care Coordinator (Customer Service Associate Analyst) to support patients in accessing specialty medications. You will work with pharmacists, patients, caregivers, and providers to ensure safe, timely, and compassionate care, with a focus on clear communication and empathy.

This 24-hour per week role starts with on-site training in Oakdale, PA for 12 weeks, then offers remote work.