Hybrid Patient Care Navigator (Specialty Pharmacy)

Cigna Health and Life Insurance Company; Pennsylvania; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

On-site training in Oakdale, PA (12 w)

Job summary

Cigna Health and Life Insurance Company in Oakdale, PA is seeking a Patient Care Coordinator (Customer Service Associate Analyst) to help patients access specialty medications. You will partner with pharmacists, patients, caregivers, and providers to support safe, timely, and compassionate care.

Hours are Monday to Friday, 8am-5:30pm with training onsite for 12 weeks, then remote. You will coordinate medication deliveries, explain therapy in patient-friendly language, and maintain accurate

Qualifications

• High school diploma or GED required.
• 1+ years of experience in customer service, healthcare support, or related field.
• Strong verbal and written communication with empathy and clarity.
• Ability to explain information in patient-friendly language.
• Active listening and ability to navigate sensitive conversations.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate timely medication deliveries by managing inbound and outbound calls with patients, caregivers and healthcare teams.
• Build trust with patients through clear, compassionate communication about therapy, steps and expectations.
• Use active listening and questions to identify patient needs and improve adherence.
• Translate complex clinical information into simple language for patients and caregivers.
• Support accurate prescription processing by updating orders with pharmacists.
• Strengthen patient care through proactive follow-up and education.
• Maintain complete patient records and document interactions clearly.
• Deliver a high-quality service experience reflecting professionalism and empathy.
• Act as a connector between pharmacy operations, clinical teams and providers.
• Contribute to a high-performing team by meeting productivity and quality benchmarks.
• Look for opportunities to improve communication and patient experience.

Skills

Customer service

Healthcare support

Verbal communication

Written communication

Active listening

Multitasking

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Pharmacy systems

Job description

Cigna Health and Life Insurance Company in Oakdale, PA is seeking a Patient Care Coordinator (Customer Service Associate Analyst) to help patients access specialty medications. You will partner with pharmacists, patients, caregivers, and providers to support safe, timely, and compassionate care.

Hours are Monday to Friday, 8am-5:30pm with training onsite for 12 weeks, then remote. You will coordinate medication deliveries, explain therapy in patient-friendly language, and maintain accurate