Patient Care Coordinator — Remote After Training

Cigna Health and Life Insurance Company; North Fayette Township (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

The Cigna Group’s CarePathRx is hiring a Patient Care Coordinator to help patients access specialty medications. You will partner with pharmacists, patients, caregivers, and providers to ensure safe, timely, and compassionate care.

Training onsite in Oakdale, PA for 12 weeks, then remote, with a Monday–Friday 8am–5:30pm schedule. You will support medication delivery coordination, answer patient questions with empathy, and ensure accurate documentation while improving adherence and patient

Qualifications

• High school diploma or GED.
• Minimum 1+ years of experience in customer service, healthcare support, or a related field.
• Strong verbal and written communication with empathy and clarity.
• Active listening and ability to translate complex information for patients.

Responsibilities

• Coordinate timely medication deliveries by handling inbound/outbound calls with patients and caregivers.
• Build trust with patients through clear, compassionate communication about therapy, next steps and expectations.
• Translate complex clinical information into simple language for patients and caregivers.
• Assist with prescription processing by setting up and updating medication orders with pharmacists.
• Document interactions to maintain accurate patient records and support safe, coordinated care.

Skills

Customer service

Healthcare support

Empathy

Active listening

Tools

Microsoft Office

Job description

The Cigna Group’s CarePathRx is hiring a Patient Care Coordinator to help patients access specialty medications. You will partner with pharmacists, patients, caregivers, and providers to ensure safe, timely, and compassionate care.

Training onsite in Oakdale, PA for 12 weeks, then remote, with a Monday–Friday 8am–5:30pm schedule. You will support medication delivery coordination, answer patient questions with empathy, and ensure accurate documentation while improving adherence and patient