Patient Care Coordination Specialist - Hybrid/Remote

Cigna; Oakdale (PA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

The Cigna Group is seeking a patient-focused healthcare support professional for our Oakdale, PA office. The role starts with 12 weeks of onsite training, then offers remote work.

You will coordinate medication deliveries, support prescription processing with pharmacists, and ensure clear communication with patients and caregivers. Ideal candidates have at least 1 year in customer service or healthcare support, strong communication, empathy, and multitasking abilities.

Qualifications

• High school diploma or GED
• Minimum 1+ years of experience in customer service, healthcare support, or a related field
• Strong verbal and written communication skills with the ability to engage patients with empathy and clarity
• Demonstrated ability to explain information in a patient-friendly way
• Active listening skills and ability to navigate sensitive conversations
• Ability to manage multiple priorities in a fast-paced environment
• Basic proficiency with Microsoft Office tools
• Strong attention to detail and commitment to accurate documentation

Responsabilités

• Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams
• Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations
• Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy
• Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers
• Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists
• Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy
• Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care
• Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction
• Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination
• Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks
• Continuously look for opportunities to improve communication approaches and enhance the patient experience

Connaissances

Communication

Active listening

Empathy

Multitasking

Verbal and written communication

Formation

High school diploma or GED

Outils

Microsoft Office

EMR systems

Pharmacy software

Description du poste

The Cigna Group is seeking a patient-focused healthcare support professional for our Oakdale, PA office. The role starts with 12 weeks of onsite training, then offers remote work.

You will coordinate medication deliveries, support prescription processing with pharmacists, and ensure clear communication with patients and caregivers. Ideal candidates have at least 1 year in customer service or healthcare support, strong communication, empathy, and multitasking abilities.