Part-Time Patient Care Coordinator — Hybrid/Remote

Cigna Health and Life Insurance Company; Pennsylvania; Hybride; USD 21 000 - 30 000; Temps partiel

Résumé du poste

The Cigna Group’s CarePathRx department in Oakdale, PA seeks a Patient Care Coordinator (Part-Time) to support patients accessing specialty medications. The role is 24 hours weekly, hybrid with onsite training for 12 weeks in Oakdale, then remote, with schedule Mon/Thu/Fri 8am-5:30pm.

You will coordinate medication deliveries, assist patients and providers, and ensure accurate records. Ideal candidates have 1+ year in customer service or healthcare support, strong communication, empathy, and

Qualifications

• High school diploma or GED required.
• 1+ year experience in customer service or healthcare support.
• Ability to explain information in a patient-friendly way.
• Strong verbal and written communication with empathy.

Responsabilités

• Coordinate timely medication deliveries by handling calls with patients, caregivers, and healthcare teams.
• Build trust with patients through clear, compassionate communication about therapy, steps and expectations.
• Translate complex clinical information into simple language for patients and caregivers.
• Support prescription processing by updating medication orders with pharmacists.
• Maintain accurate patient records and document interactions clearly.
• Deliver high-quality service across all interactions with professionalism and empathy.
• Act as connector between pharmacy operations, clinical teams and external providers.
• Meet productivity and quality benchmarks and seek improvements in communication.

Connaissances

Empathetic communication

Active listening

Multitasking in fast-paced environment

Microsoft Office proficiency

Formation

High school diploma or GED

Outils

EMR systems

Pharmacy systems

CPhT certification

Description du poste

The Cigna Group’s CarePathRx department in Oakdale, PA seeks a Patient Care Coordinator (Part-Time) to support patients accessing specialty medications. The role is 24 hours weekly, hybrid with onsite training for 12 weeks in Oakdale, then remote, with schedule Mon/Thu/Fri 8am-5:30pm.

You will coordinate medication deliveries, assist patients and providers, and ensure accurate records. Ideal candidates have 1+ year in customer service or healthcare support, strong communication, empathy, and