Remote Part-Time Patient Care Coordinator

Cigna Health and Life Insurance Company; North Fayette Township (Allegheny County); Hybrid; USD 21,000 - 30,000; Part time

Job summary

The Cigna Group is seeking a Part-time Patient Care Coordinator to support patients in accessing specialty medications. You will work closely with pharmacists, patients, caregivers, and providers to ensure safe and compassionate care, with a focus on clear communication and timely follow-up.

The role begins with 12 weeks of onsite training in Oakdale, PA, before transitioning to remote work. Candidates should have 1+ year of healthcare customer service experience and strong communication skills.

Qualifications

• Minimum 1+ years experience in customer service, healthcare support, or related field.
• Strong verbal and written communication with empathy and clarity.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic proficiency with Microsoft Office tools.

Responsibilities

• Coordinate timely medication deliveries by managing inbound and outbound calls with patients, caregivers, and healthcare teams.
• Build trust with patients through clear, compassionate communication that supports therapy understanding and next steps.
• Identify patient needs via active listening and thoughtful questioning to improve adherence to therapy.
• Translate complex or clinical information into simple language for patients and caregivers.
• Support prescription processing by setting up and updating medication orders with pharmacists.
• Maintain accurate patient records and document interactions clearly.
• Deliver high-quality service and care across every interaction.
• Act as a connector between pharmacy operations, clinical teams, and providers.
• Aim to meet or exceed productivity and quality benchmarks.
• Seek opportunities to improve communication and patient experience.

Skills

Empathy

Active listening

Clear communication

Multitasking

Education

High school diploma or GED

Pharmacy Technician Certification (CPhT)

Tools

EMR systems

Pharmacy ordering software

Microsoft Office

Job description

The Cigna Group is seeking a Part-time Patient Care Coordinator to support patients in accessing specialty medications. You will work closely with pharmacists, patients, caregivers, and providers to ensure safe and compassionate care, with a focus on clear communication and timely follow-up.

The role begins with 12 weeks of onsite training in Oakdale, PA, before transitioning to remote work. Candidates should have 1+ year of healthcare customer service experience and strong communication skills.