Remote Patient Care Coordinator – Fertility Clinic

Ivy Fertility-Pacific Northwest Fertility; Oregon (WI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Ivy Fertility-Pacific Northwest Fertility is seeking a Patient Care Coordinator to join our fully remote team. The role is full-time, non-exempt, with standard hours Monday–Friday 9:00 AM–5:30 PM Pacific Time and occasional weekend coverage, training schedule pending.

You will handle patient intake, scheduling, and billing coordination from a private home office. Requirements include a high school diploma and at least one year of reception or customer service experience, preferably in a

Qualifications

• High school diploma required.
• Minimum 1+ year reception or customer service experience in a remote or in-person role.

Responsibilities

• Manage multiple phone lines remotely; triage calls; schedule appointments; take messages; perform new patient intake, follow-up, and reminder calls.
• Register new patients, accurately collect and enter demographic, financial, insurance, and clinical data in a secure remote environment.
• Schedule and coordinate all patient appointments and procedures in eIVF.
• Assist patients remotely with navigating and troubleshooting the Patient Portal and Telemedicine consultations.
• Maintain and coordinate providers’ schedules accurately.
• Act as liaison between physicians, clinical teams, and other practices to facilitate information flow and expedite patient visits.
• Work closely with billing to collect co-pays, appointment payments, and manage account balances.
• Perform clerical duties such as chart preparation, scanning, faxing, and processing outgoing medical records requests.
• Assist team members remotely with communication equipment issues such as voicemail setup and headset configuration.
• Uphold patient confidentiality, demonstrate constructive communication, practice teamwork, and promptly escal…

Skills

Professional communication

Remote work

Education

High school diploma

Tools

Microsoft Office

eIVF

Job description

Ivy Fertility-Pacific Northwest Fertility is seeking a Patient Care Coordinator to join our fully remote team. The role is full-time, non-exempt, with standard hours Monday–Friday 9:00 AM–5:30 PM Pacific Time and occasional weekend coverage, training schedule pending.

You will handle patient intake, scheduling, and billing coordination from a private home office. Requirements include a high school diploma and at least one year of reception or customer service experience, preferably in a