Welcoming Patient Experience Coordinator — Onsite, Multi-Clinic

Pinnacle Fertility, Inc.; Los Angeles (CA); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Comprehensive healthcare

Dental insurance

Life insurance

Vision insurance

Generous PTO

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility, Inc. is seeking a Patient Experience Coordinator to ensure a seamless and welcoming experience for fertility patients.

This on-site, full-time role involves front-desk duties, patient check-in, scheduling, and collaboration with clinical staff to support outstanding care. The ideal candidate will have 1–2 years in a medical office or customer service, strong communication skills, and proficiency with EMR systems.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in a medical office, customer service, or front desk role.
• Strong communication, organizational, and multitasking skills.
• Proficiency with EMR systems and basic computer skills.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Floating and traveling between clinic locations.
• Assist with additional projects and administrative duties as assigned.

Skills

Communication

Organization

Multitasking

Education

High school diploma

Tools

EMR systems

Job description

Pinnacle Fertility, Inc. is seeking a Patient Experience Coordinator to ensure a seamless and welcoming experience for fertility patients.

This on-site, full-time role involves front-desk duties, patient check-in, scheduling, and collaboration with clinical staff to support outstanding care. The ideal candidate will have 1–2 years in a medical office or customer service, strong communication skills, and proficiency with EMR systems.