Fertility Clinic Admin Coordinator – Patient Care & Support

IVF Florida; Wellington (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Job summary

US Fertility in Wellington, FL, is seeking a Clinical Administrative Coordinator to join IVF Florida. The role supports patient prescreening, education, scheduling, and EMR documentation within a clinical team. Monday–Friday, with rotating weekends. This is a full-time position based in Wellington, FL.

The successful candidate will have phlebotomy experience, be proficient with MS Office, and possess strong customer service and communication skills to support fertility patients and the care team.

Qualifications

• Minimum of 1 year experience in hospital or medical office setting preferred.
• Phlebotomy experience is required.
• BLS certification is required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Women's health, OB/GYN, or Fertility experience preferred.

Responsibilities

• Meet with patients and assist with coordination of needed prescreening/testing in conjunction with physician orders.
• Provide patient education regarding clarification of physician instructions, medication instruction, and anticipatory guidance under the supervision of the RN.
• Establish a compassionate environment by providing excellent customer service, anticipating anxieties, answering questions, and providing support.
• Document patient care services by charting in patient and department records.
• Assist the clinical team as needed; communicate results to patients via call backs under the supervision of the RN.
• Provide consistent and timely patient follow up as needed.
• Scan forms, records, and other information as needed into the EMR.
• Ensure authorizations are obtained; assist with completing and routing needed insurance forms.
• Assist in obtaining authorizations for medications.
• Manage schedules and scheduling of patients.
• Communicate problems to the clinical team (i.e. prescreening, testing or financial concerns).
• Assist the clinical team with correspondence and other administrative tasks as needed.
• Assist the clinical team to resolve patient problems and needs.
• Assist the front desk with answering phones, checking patients in/out, and other administrative duties.
• Assist with setting up rooms for procedures, cleaning and stocking procedure rooms and blood draw stations, and assist in maintaining patient medical records.
• Assist with performing phlebotomy, vital signs/weight/height, during examinations and procedures, preparing samples and specimens for procedures as needed, and completing accompanying paperwork as necessary.
• Perform other duties as assigned

Skills

Phlebotomy experience

Customer service

Medical terminology

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

EMR systems

Office software (MS Office)

Job description

US Fertility in Wellington, FL, is seeking a Clinical Administrative Coordinator to join IVF Florida. The role supports patient prescreening, education, scheduling, and EMR documentation within a clinical team. Monday–Friday, with rotating weekends. This is a full-time position based in Wellington, FL.

The successful candidate will have phlebotomy experience, be proficient with MS Office, and possess strong customer service and communication skills to support fertility patients and the care team.