Remote Patient Care Coordinator

Cardinal Health; Washington (District of Columbia); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Paid parental leave

Disability coverage

Job summary

Cardinal Health Sonexus Access and Patient Support is hiring for a remote, full‑time Patient Services role in the US. Expect inbound call handling, data entry, and outreach to patient and physician networks from a centralized facility near Dallas, TX.

Training 8:00am‑5:00pm CST, with flexible hours within Mon‑Fri CST. The position requires strong customer service skills, a high school diploma or GED, and preferred certification as a Pharmacy Technician.

Qualifications

• High School Diploma, GED or equivalent work experience preferred.
• Certified Pharmacy Technician, preferred.
• 1+ years’ experience in fast paced call center environment preferred.
• Basic computer knowledge, Microsoft systems, telephony.
• Strong communication/customer service skills.
• Ability to be an independent worker and self-directed.
• Ability to sit for long periods of time in a cubicle setting.

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Identify, document and submit Adverse Events during customer contact or via received documentation

Skills

Customer service

Communication skills

Independent

Call center experience

Microsoft systems

Telephony

Able to sit long periods

Education

High School Diploma or GED

Certified Pharmacy Technician (preferred)

Tools

Microsoft Office

Proprietary software

Call center telephony systems

Job description

Cardinal Health Sonexus Access and Patient Support is hiring for a remote, full‑time Patient Services role in the US. Expect inbound call handling, data entry, and outreach to patient and physician networks from a centralized facility near Dallas, TX.

Training 8:00am‑5:00pm CST, with flexible hours within Mon‑Fri CST. The position requires strong customer service skills, a high school diploma or GED, and preferred certification as a Pharmacy Technician.