Remote Patient Access Coordinator

Cardinal Health; Denver (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Health savings account (HSA)

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a remote, full-time Patient Support specialist to handle calls, process referrals, and manage patient accounts through final outcomes. You will report adverse events and stay updated on payer policies while delivering empathetic and accurate service.

Ideal candidates have 1–3 years’ experience in customer service, strong communication, and solid MS Office skills. Remote setup and flexible scheduling align with our nationwide program, with comprehensive benefits and

Qualifications

• High School Diploma, GED or equivalent work experience.
• 1-3 years in related field preferred.
• Previous customer service experience, preferred.
• Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred.
• Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage, preferred.
• Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred.
• Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred.
• Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers.
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
• Robust computer literacy skills including data entry and MS Office-based software programs.

Responsibilities

• Handle inbound and outbound calls and provide one call resolution.
• Report adverse events within required timeframe.
• Create and complete referrals and applications and update on policy changes.
• Address patient/physician inquiries and concerns promptly.
• Enter detailed information into proprietary software during calls.
• Place outbound calls for patient follow-ups or confirmations.
• Demonstrate superior customer support talents.
• Interact with patient referral sources to process new applicants.
• Manage patient accounts from initial contact through final decision.
• Prioritize multiple assignments with a sense of urgency.
• Educate callers to ensure effective and efficient processes.

Skills

Customer service

Communication

People skills

Computer literacy

Education

High School Diploma

Tools

MS Office

Job description

Cardinal Health is seeking a remote, full-time Patient Support specialist to handle calls, process referrals, and manage patient accounts through final outcomes. You will report adverse events and stay updated on payer policies while delivering empathetic and accurate service.

Ideal candidates have 1–3 years’ experience in customer service, strong communication, and solid MS Office skills. Remote setup and flexible scheduling align with our nationwide program, with comprehensive benefits and