Remote Patient Care Coordinator

Novocure Inc; Sacramento (CA); On-site; USD 49,000 - 72,000; Full time

Job summary

NovocureCare Coordinator role supports patients and caregivers with inbound calls and texts, focusing on device logistics, travel needs, and monthly supply orders. Documentation across systems is essential to keep care teams informed and efficient.

The position is remote, full-time, with on-site onboarding at Portsmouth, NH, and occasional travel 1-2 times per year for training and team events.

Qualifications

• 2-year college degree preferred
• Patient-facing healthcare experience preferred
• Working knowledge of Microsoft Excel, Word, and Outlook
• Understanding of PHI and HIPAA Privacy and Security guidelines
• Ability to communicate clearly and professionally with patients, caregivers, and internal teams
• Ability to move equipment weighing up to 50 pounds
• Access to a quiet, private workspace with reliable internet and telecommunications infrastructure to support remote work

Responsibilities

• Handle inbound calls and text messages from patients and caregivers.
• Serve as a dedicated point of contact throughout treatment journey.
• Explain device logistics and provide travel/technical support.
• Coordinate monthly supply and equipment orders.
• Maintain accurate data entry in CRM and ERP systems.
• Participate in rotating on-call coverage outside normal hours.

Skills

Clear communication

Empathy

Organizational skills

Spanish language

Education

2-year college degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

NovocureCare Coordinator role supports patients and caregivers with inbound calls and texts, focusing on device logistics, travel needs, and monthly supply orders. Documentation across systems is essential to keep care teams informed and efficient.

The position is remote, full-time, with on-site onboarding at Portsmouth, NH, and occasional travel 1-2 times per year for training and team events.