Remote Patient Care Concierge (Evenings)

Novocure Inc; Little Rock (AR); On-site; USD 49,000 - 72,000; Full time

Job summary

Novocure is seeking a Care Coordinator to be the primary contact for patients and caregivers, handling inbound calls and texts, and guiding them through treatment logistics, travel, and supplies. This remote, full-time role reports to the Manager, Care Center, with a Monday–Friday 1:00–9:30 PM ET schedule.

Occasional travel to Portsmouth, NH for onboarding and training is required, with 1–2 trips per year for events.

Qualifications

• 2-year college degree preferred.
• Patient-facing healthcare experience preferred.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Understanding of PHI and HIPAA Privacy and Security guidelines.
• Ability to communicate clearly and professionally with patients, caregivers, and internal teams.
• Ability to move equipment weighing up to 50 pounds.
• Access to a quiet, private workspace with reliable internet and telecommunications infrastructure to support remote work.

Responsibilities

• Handle inbound calls and text messages from patients and caregivers.
• Serve as dedicated contact for patients and caregivers, providing responsive support.
• Explain device logistics and provide travel and technical support.
• Coordinate monthly supply and equipment orders.
• Maintain accurate data entry in CRM and ERP platforms.
• Work with Care Center leadership to address patient needs and priorities.
• Provide rotating on-call coverage outside normal business hours.
• Participate in team meetings, onboarding, training, and events.

Skills

Patient-facing support

Clear communication

HIPAA privacy & security

Heavy equipment handling (50 lbs)

Education

2-year college degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Novocure is seeking a Care Coordinator to be the primary contact for patients and caregivers, handling inbound calls and texts, and guiding them through treatment logistics, travel, and supplies. This remote, full-time role reports to the Manager, Care Center, with a Monday–Friday 1:00–9:30 PM ET schedule.

Occasional travel to Portsmouth, NH for onboarding and training is required, with 1–2 trips per year for events.