Remote Patient Care Concierge

Diana Health, Inc.; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health; dental & vision with HSA/FSA

401(k) with employer match

Paid time off

Paid parental leave

Job summary

Diana Health, Inc. is seeking a Patient Representative to create an amazing experience from the moment a client calls. You are outgoing, customer-service oriented, detail-minded, organized, and eager to tackle challenges with empathy and creativity.

Join our remote team to manage phone triage, verify benefits, collect insurance information and handle copays and payments, while supporting a friendly, collaborative care environment.

Qualifications

• High School Diploma/GED with 2+ years in a related field (Bachelor's preferred).
• Proficiency with Google Suite or Microsoft Office products.
• Strong computer skills; preferred familiarity with EMRs.
• Ability to stay organized in a fast-paced, dynamic environment.

Responsibilities

• Provide warm client interactions.
• Manage phone triage.
• Collect insurance information.
• Perform verification of benefit checks with insurance companies.
• Manage and collect client copays and payment balances.

Skills

customer service

communication

multitasking

detail oriented

collaboration

growth mindset

Education

High School Diploma / GED + 2+ years experience

Tools

Google Suite / MS Office

EMRs familiarity

Job description

Diana Health, Inc. is seeking a Patient Representative to create an amazing experience from the moment a client calls. You are outgoing, customer-service oriented, detail-minded, organized, and eager to tackle challenges with empathy and creativity.

Join our remote team to manage phone triage, verify benefits, collect insurance information and handle copays and payments, while supporting a friendly, collaborative care environment.