Remote Patient Representative (Full-Time)

Diana Health, Inc.; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health; dental & vision with HSA/FSA

401(k) with employer match

Paid time off

Paid parental leave

Job summary

Diana Health, Inc. is seeking a Patient Representative to create an amazing experience from the moment a client calls. You are outgoing, customer-service oriented, detail-minded, organized, and eager to tackle challenges with empathy and creativity.

Join our remote team to manage phone triage, verify benefits, collect insurance information and handle copays and payments, while supporting a friendly, collaborative care environment.

Qualifications

• High School Diploma/GED with 2+ years in a related field (Bachelor's preferred).
• Proficiency with Google Suite or Microsoft Office products.
• Strong computer skills; preferred familiarity with EMRs.
• Ability to stay organized in a fast-paced, dynamic environment.

Responsibilities

• Provide warm client interactions.
• Manage phone triage.
• Collect insurance information.
• Perform verification of benefit checks with insurance companies.
• Manage and collect client copays and payment balances.

Skills

customer service

communication

multitasking

detail oriented

collaboration

growth mindset

Education

High School Diploma / GED + 2+ years experience

Tools

Google Suite / MS Office

EMRs familiarity

Job description

Remote

About Diana Health Diana Health is a network of modern women’s health practices working in partnership withhospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good forproviders. We do that by combining a tech-enabled, wellness-focused care program that womenlove with a clinical system that helps us drive continuous quality improvement and ensurework-life balance for our care team. We work with clients across all life stages to empower andsupport them to live happier, healthier, more fulfilling lives. With strong collaborative care teams;
passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

We are looking for a Patient Representative driven to create an amazing experience from the moment a client calls. You are outgoing, customer service and detail-oriented, organized, and are eager to tackle challenges with empathy and creativity.

What you’ll do:

• You are often the first person our clients interact with. You:
• Provide warm client interactions
• Manage phone triage
• Collect insurance information
• Insurance, payment, and billing :
• Perform verification of benefit checks with insurance companies
• Manage and collect client copays and payment balances

Experience / Qualifications:

• High School Diploma/GED w/ 2+ years experience in a related field (Bachelor's Degree preferred)
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Ability to remain organized in a fast-paced, dynamic environment

Attributes

• You love interacting with people, practicing excellent communication and interpersonal skills
• You are exceptional at managing many tasks
• You focus on the details and are able to organize and prioritize them along the way
• You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
• You thrive in highly collaborative, fast-paced environments

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Diana Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.