Remote Medical Call Center & Scheduling Specialist

Talentify

Washington (District of Columbia)

Remote

USD 42,000 - 62,000

Full time

40 hours ago

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Benefits offered by this job

Competitive compensation and PTO

Medical, dental, vision, and Rx plans

401(k) with company match

SoFi student loan refinancing program

Educational assistance and development

Job summary

Capital Medical Group, a Capital Medical Group practice within Independence Physician Management (IPM), seeks a Call Center Specialist to support a Pain Medicine practice. This remote role requires professionalism in patient communication, scheduling, and handling insurance information.

This position supports a high-volume contact center with Epic EHR usage and strict HIPAA compliance. You will interact with patients, families, providers, and staff, ensuring accurate data entry and courteous

Qualifications

Healthcare customer service, inbound call center, and scheduling experience is preferred.
Experience in a medical office, healthcare contact center, or patient-facing environment is preferred.
Ability to follow established scheduling guidelines, decision trees and appointment protocols.
Knowledge of electronic health records and health information systems (Epic) is preferred.

Responsibilities

Receive and respond to patient calls in a timely and professional manner.
Schedule appointments and procedures according to scheduling guidelines and workflows.
Verify insurance eligibility and discuss financial responsibility with patients as appropriate.
Enter and maintain patient information accurately in Epic.
Maintain patient confidentiality and comply with HIPAA requirements.
Provide accurate scheduling and service information to patients and callers.