Remote Medical Call Center Specialist

Clearway Pain Solutions Institute; Annapolis (MD); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Benefits

401(k) with employer match

PTO

Holidays

Disability Insurance

Life/AD&D

Employee Assistance Program

Job summary

Clearway Pain Solutions Institute is seeking a detail-oriented call center specialist to provide compassionate patient service by phone. You will answer phones, gather demographics and insurance information, verify eligibility, and document medical histories, while coordinating with providers and locations to ensure smooth information flow.

This remote role requires residing within commuting distance of Annapolis, MD for onboarding and occasional on-site needs.

Qualifications

• High School Diploma, or equivalent.
• One (1) year of related experience and/or training.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills.
• Must be able to work individually as well as within a team.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to perform calculations, problem solve and use reasoning.
• Must have knowledge of medical practices and medical terminology.
• Must be able to meet predefined production and quality standards.
• Must be able to effectively manage and direct others.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Responsibilities

• Under the direction of call center management, provides customer service via telephone to patients in need of care.
• Answers phones with a professional greeting and addresses the patients’ needs, both professionally and efficiently.
• The CCR acts as primary conduit for the transmission of information between all company locations and callers.
• Responsible for obtaining patient demographics, insurance information, and medical histories.
• Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules.

Skills

Written communication

Oral communication

Multi-tasking

Detail orientation

Organization

Problem solving

Reasoning

Teamwork

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Clearway Pain Solutions Institute is seeking a detail-oriented call center specialist to provide compassionate patient service by phone. You will answer phones, gather demographics and insurance information, verify eligibility, and document medical histories, while coordinating with providers and locations to ensure smooth information flow.

This remote role requires residing within commuting distance of Annapolis, MD for onboarding and occasional on-site needs.