Resupply Customer Service Agent

ACU-Serve; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Remote work

Dedicated home office space

High speed internet

Job summary

ACU-Serve is seeking a responsive Customer Service Associate to support PAP therapy patients from a remote home office in the United States. The role requires staying on the phone throughout the shift, handling inbound and outbound calls, educating patients, and resolving issues with pride in service.

Working Monday–Friday, 10:00 AM to 6:30 PM EST, you will use CallShaper, SNAP, and Brightree to access patient data, create orders, and ensure accurate demographics while delivering outstanding

Qualifications

• Two years of customer service experience.
• Excellent oral and written communication.
• Able to multi-task across software platforms.

Responsibilities

• Handle inbound and outbound calls in a fast-paced environment.
• Provide excellent customer service to patients.
• Educate patients on equipment and services and resolve issues.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Tools

CallShaper

SNAP

Brightree

Job description

Location: United States

*Remote Position

ACU-Serve delivers billing solutions to DME, (Durable Medical Equipment) HME (Home Medical Equipment) and Home Infusion providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped many businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems. ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches, results matter! Unlike traditional billing service models, ACU-Serve provides our clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third-party billing vendor.

Position Summary:

**HEAVY PHONE POSITION

This is a Remote role. Must be available to remain on the phone for the entirety of the shift, handling calls and assisting customers throughout.

Ensure patients receive outstanding service, education, and resolution regarding PAP therapy through promoting supplies necessary to gain/maintain optimal clinical outcomes.

Duties/Responsibilities:

• Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system.
• Provide excellent customer service to patients.
• Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed.
• Assure that all requests are handled accurately and efficiently.
• Educate patients on the importance of changing out supplies clinically.
• Suggested and insurance approved schedules.
• Create sales orders and confirm accuracy of items and patient demographics.
• Perform other duties as assigned.

Required Skills/Abilities:

• Two years of customer service experience
• Customer oriented with excellent oral and written
• Strong written and oral communication skills
• Strong computer skills with the ability to navigate multiple software platforms
• Must be able to multi-task between varies software platforms (CallShaper, SNAP, Brightree)
• Self-motivated, team player
• Works well in fast paced professional environment
• Ability to work independently and meet target goals
• Dedicated home office space free of distractions and noise
• High speed home internet

We are hiring for this shift:

Monday-Friday

10am - 6:30pm EST