Remote Patient Billing & Support Agent

HCA Healthcare, Inc.; East Chattanooga (TN); À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Wellbeing support

Paid time off

401(k) plan with match

Education support

Additional benefits

Résumé du poste

HCA Healthcare, Inc. is seeking a Remote Customer Service Call Center Agent to handle inbound and outbound calls from patients, guarantors, and third parties.

The role supports multiple account systems and requires providing timely, compliant service while maintaining professional communication and high-quality outcomes. The position is work-from-home within the United States, aligning with Parallon’s patient account resolution services across our hospital network.

Qualifications

• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
• Previous call center experience preferably in a healthcare environment preferred
• Ability to work a minimum of 90% of your day on the phone uninterrupted

Responsabilités

• Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all Parallon Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Description du poste

HCA Healthcare, Inc. is seeking a Remote Customer Service Call Center Agent to handle inbound and outbound calls from patients, guarantors, and third parties.

The role supports multiple account systems and requires providing timely, compliant service while maintaining professional communication and high-quality outcomes. The position is work-from-home within the United States, aligning with Parallon’s patient account resolution services across our hospital network.