Remote DME Billing & Support Specialist

ACU-Serve Corp.; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

ACU-Serve Corp. is seeking a Resupply Customer Service Agent for a remote, full-time clerical role. You will be on the phone throughout your shift, handling inbound and outbound calls and helping patients with PAP therapy and supplies.

The position emphasizes excellent customer service, clear communication, and the ability to navigate multiple software platforms (CallShaper, SNAP, Brightree). A dedicated home office is required to maintain a distraction-free environment.

Qualifications

• Two years of customer service experience.
• Customer oriented with excellent oral and written communication.
• Strong written and oral communication skills.
• Ability to multitask between various software platforms.
• Dedicated home office space free of distractions and noise.

Responsibilities

• Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system.
• Provide excellent customer service to patients.
• Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed.
• Assure that all requests are handled accurately and efficiently.
• Educate patients on the importance of changing out supplies clinically.
• Suggested and insurance approved schedules.
• Create sales orders and confirm accuracy of items and patient demographics.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Written communication

Multi-tasking

Computer skills

Tools

CallShaper

SNAP

Brightree

Job description

ACU-Serve Corp. is seeking a Resupply Customer Service Agent for a remote, full-time clerical role. You will be on the phone throughout your shift, handling inbound and outbound calls and helping patients with PAP therapy and supplies.

The position emphasizes excellent customer service, clear communication, and the ability to navigate multiple software platforms (CallShaper, SNAP, Brightree). A dedicated home office is required to maintain a distraction-free environment.