Remote Patient Care Associate - Pharmacy Support

Lumicera; Phoenix (AZ); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. The role focuses on handling calls with patients, prescribers, and payers, gathering information for prescription fulfillment, and assisting in therapy management.

The position emphasizes compliance with federal and state laws, ethical standards, and high-quality customer service. This evergreen posting builds a pool of qualified candidates for future openings within the department.

Qualifications

• High School Diploma or equivalent GED is strongly preferred.
• Minimum 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and ask scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.
• Ensure compliance with applicable laws and ethical standards as a core duty of the role.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. The role focuses on handling calls with patients, prescribers, and payers, gathering information for prescription fulfillment, and assisting in therapy management.

The position emphasizes compliance with federal and state laws, ethical standards, and high-quality customer service. This evergreen posting builds a pool of qualified candidates for future openings within the department.