Remote Patient Care Assistant, Specialty Pharmacy

Lumicera; Annapolis (MD); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Descrizione del lavoro

Navitus Health Solutions is expanding its team and seeks a Patient Care Assistant to support specialty pharmacy programs. Under supervision, you will assist patients, prescribers, and insurance payers with the prescription fulfillment and patient care process in a fast-paced environment.

You will answer inbound calls, place outbound inquiries, collect necessary information, and help triage calls to licensed health care associates when clinical intervention is needed, while upholding compliance

Competenze

• Minimum 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.

Mansioni

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable
• Utilize operating systems and tools to help manage patient therapy and refill compliance
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
• Other duties as assigned

Conoscenze

Customer service

Communication

Healthcare familiarity

Formazione

High School Diploma or GED

Descrizione del lavoro

Navitus Health Solutions is expanding its team and seeks a Patient Care Assistant to support specialty pharmacy programs. Under supervision, you will assist patients, prescribers, and insurance payers with the prescription fulfillment and patient care process in a fast-paced environment.

You will answer inbound calls, place outbound inquiries, collect necessary information, and help triage calls to licensed health care associates when clinical intervention is needed, while upholding compliance