Remote Patient Benefits Navigator

Firstsource; Tennessee; Remote; USD 38,000 - 52,000; Full time

Job summary

Firstsource seeks a Patient Advocate Specialist to support patients through state and federal program eligibility. You will contact patients by phone, assess eligibility, and guide them through the required applications with confidentiality and accuracy.

This full-time role offers remote work from TN, MS, or AR, requiring strong communication, data-entry skills, and a customer-focused approach to achieve high CSAT and compliant outcomes.

Qualifications

• Relevant education and experience in customer service or call centers are preferred.
• Experience in medical coding or billing is preferred but not required.
• Strong communication and data-entry abilities are essential.

Responsibilities

• Assess patient eligibility for State and Federal programs.
• Guide patients through the application process for relevant agencies.
• Initiate applications when feasible and follow up as needed.
• Advise patients on suitable assistance programs based on needs.
• Provide clear instructions on accessing program benefits.
• Maintain patient confidentiality and accurate documentation.

Skills

Phone etiquette

Clear communication

Customer service

Data entry

Time management

Multitasking

confidentiality

Initiative

Education

High school diploma or equivalent

Call center experience

Medical coding/billing experience

Job description

Firstsource seeks a Patient Advocate Specialist to support patients through state and federal program eligibility. You will contact patients by phone, assess eligibility, and guide them through the required applications with confidentiality and accuracy.

This full-time role offers remote work from TN, MS, or AR, requiring strong communication, data-entry skills, and a customer-focused approach to achieve high CSAT and compliant outcomes.