Remote Patient Advocate Specialist – Billing & Benefits

Firstsource; Fulton (MS); A distancia; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Firstsource Solutions is seeking a Patient Advocate Specialist to assist patients with medical billing issues and determine eligibility for assistance programs. The role involves contacting patients by phone, guiding them through applications, and maintaining strict confidentiality.

The ideal candidate has a high school diploma and prior customer service or call center experience, with preferred familiarity in medical billing.

Formación

• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Experience in medical coding or billing preferred.

Responsabilidades

• Address outstanding account balances related to medical services by contacting patients by phone.
• Assess eligibility for state, county, and federal assistance programs.
• Guide patients through the application process for assistance programs.
• Maintain confidentiality and ensure compliance with policies.

Conocimientos

Customer service

Call center experience

Medical billing

Educación

High school diploma or equivalent

Descripción del empleo

Firstsource Solutions is seeking a Patient Advocate Specialist to assist patients with medical billing issues and determine eligibility for assistance programs. The role involves contacting patients by phone, guiding them through applications, and maintaining strict confidentiality.

The ideal candidate has a high school diploma and prior customer service or call center experience, with preferred familiarity in medical billing.