Advocate Specialist

Firstsource; Jackson (MS); Remote; USD 21,000 - 33,000; Full time

Job summary

Firstsource Solutions is seeking a Patient Advocate Specialist to work remotely in TN, MS, or AR. You will contact patients to resolve medical balances, assess eligibility for assistance programs, and guide them through applications.

The role requires strong communication, reliability, and a commitment to confidentiality. Prior call center or customer service experience is preferred, and knowledge of medical billing or coding is helpful.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or call center experience preferred.
• Experience with medical billing or coding is advantageous.

Responsibilities

• Address outstanding account balances by contacting patients by phone.
• Assess eligibility for state, county, and federal assistance programs.
• Identify patient needs and guide them through the application process.
• Initiate applications when feasible and advise on suitable programs.
• Coordinate with field staff as needed and maintain patient rapport.
• Evaluate status of applications and follow up until benefits are secured or approved.
• Resolve accounts promptly and maintain confidentiality.
• Adhere to policies, security, and compliance requirements.
• Support corporate compliance program and participate in assigned projects.
• Maintain high CSAT and NPS and ensure regulatory compliance.

Skills

Customer service

Call Center experience

Self-motivated

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Medical billing knowledge

Medical coding knowledge

Job description

Firstsource Solutions is a leading provider of customized Business Process Management

(Firstsource specialises in helping customers stay ahead of the curve through

We are trusted brand custodians and long-term partners to 100+ leading brands with

solutions covering complete customer lifecycle across Healthcare, Telecommunications &

Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Patient Advocate Specialist

Job Type: Full Time

FLSA Status: Non-Exempt/Hourly

Location: Remote in TN, MS, or AR

Role Description: This position is responsible for efficiently addressing outstanding account

balances related to medical services offered by various healthcare facilities to patients. is achieved by contacting patients via phone and assessing their eligibility for state, county,

and federal assistance programs.

Identify patients' specific needs and guide them through the application process for the

Initiate the application process when feasible.

Advise patients on the most suitable assistance program(s) tailored to their individual

Execute all required steps in patient location and involve external field staff when

Foster a positive rapport with patients throughout the entire application process.

Evaluate the status and progress of applications.

Pursue follow-ups on assigned accounts until all available options are exhausted in the

effort to secure patient benefits or until patients are approved for a program and billing

Resolve accounts in a timely manner.

Maintain confidentiality of account information at all times.

Adhere to prescribed policies and procedures as outlined in the Employee Handbook

Maintain awareness of and actively participate in the Corporate Compliance Program.

Assist with other projects as assigned by management.

Uphold a strong commitment to business ethics, including confidentiality and data

Maintain consistent performance to achieve predefined performance metrics.

Strictly adhere to compliance regulations and security policies.

Ensure compliance with all federal, state and local laws.

Attain exceptional levels of Customer Satisfaction (CSAT), Net Promoter Scores (NPS),

Maintain strict compliance with regulatory requirements.

Achieve high-quality scores to ensure exceptional service.

accommodations may be made to enable individuals with disabilities to perform the

High school diploma or equivalent required.

Previous customer service or Call Center experience is preferred.

Experience in medical coding or billing is preferred.

Self-motivated and capable of staying on task with minimal supervision.

Ability to download 2-factor authentication application(s) on personal device, in

verification and medical screenings. The medical screenings may include one or more of

the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam,

color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza

and Covid-19.

to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home or onsite, exposed to outdoor weather

conditions during travel, if applicable. For Remote Work from Home - must have a quiet,

private area to perform work.

accommodations may be made to enable individuals with disabilities to perform the

and fingers to type, and use close vision to view and read from a computer screen and/or

pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic

information, veteran status, or any other characteristic protected under federal, state or

local law.

Firstsource also takes Aff