Remote Patient Activation & Onboarding Specialist

Cadence; New York (NY); Remote; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Fully remote

Competitive pay & equity

Comprehensive health coverage (Medical

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Job summary

Cadence, a clinical AI company, is hiring a Patient Activation Specialist to guide new patients through activating remote monitoring devices and engaging them with Cadence’s care model. You will be their initial contact by phone, resolve activation issues with clinical/technical teams, and document interactions to maintain a complete activation record.

You will work standard hours across all time zones, handling high-volume patient calls while ensuring clear, patient-friendly guidance and

Qualifications

• 2+ years in a customer service, technical support, or patient-facing coordination role.
• Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing.
• Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
• Ability to manage a structured, high-volume caseload of patient interactions daily.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Responsibilities

• Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
• Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
• Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.
• Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
• Document patient interactions and device activation status accurately to maintain a complete activation record.
• Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
• Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.

Skills

Customer service

Technical support

Patient coordination

Phone communication

Mac proficiency

AI productivity tools

Tools

Gemini

Notion AI

Job description

Cadence, a clinical AI company, is hiring a Patient Activation Specialist to guide new patients through activating remote monitoring devices and engaging them with Cadence’s care model. You will be their initial contact by phone, resolve activation issues with clinical/technical teams, and document interactions to maintain a complete activation record.

You will work standard hours across all time zones, handling high-volume patient calls while ensuring clear, patient-friendly guidance and