Patient Success Advocate - FT Weekend Coverage

Cadence; United States; Remote; USD 31,684 - 34,440; Full time

Benefits offered by this job

Competitive salaries and quarterly incentives

Medical, dental, and vision insurance

401K and 401K match

Paid Parental Leave

Onboarding stipend for remote setup

Job summary

A leading health technology company is seeking a Patient Success Advocate to join their remote monitoring program. This role involves providing comprehensive support to patients through multiple channels, educating them about health technologies, and ensuring client satisfaction. Ideal candidates will have experience in customer service, particularly in healthcare, and must be adaptable to a remote work environment. The position offers competitive compensation and benefits.

Qualifications

• Experience in a multi-channel help desk environment with consumer interaction.
• Ability to provide excellent customer service in a healthcare context.
• Strong troubleshooting skills and ability to solve technical issues.

Responsibilities

• Assist customers via phone, email, and chat with inquiries and technical issues.
• Educate customers on Cadence products and services.
• Conduct follow-ups to ensure questions are resolved.

Skills

Multi-channel help desk experience

Customer-facing healthcare experience

Problem-solving skills

Experience with Medicare patients

Remote work experience

Tools

Zendesk

Job description

Overview

Cadence Health is seeking a Patient Success Advocate to join our remote monitoring program in a multi-channel call center environment. You will deliver comprehensive support to patients and partners, handle inquiries, provide administrative assistance to clinicians, and execute patient engagement and retention initiatives.

Base pay: $23.00/hr - $25.00/hr. Location: Remote. The expected compensation range is $23-$25/hr ($45k-$55k OTE).

This role requires working Monday and Thursday 10:00 AM–9:00 PM EST and Saturday and Sunday 9:00 AM–8:00 PM EST.

Responsibilities

• Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
• Educate customers on the features, functionalities, and benefits of Cadence technology products and services, empowering them to maximize medical device usage.
• Conduct follow-up communication with customers to ensure issues are resolved satisfactorily, gather feedback, and provide additional assistance as needed.
• Escalate patient concerns to the necessary care delivery teams to ensure complex issues are addressed promptly and efficiently.

What you’ll need

• Multi-channel help desk experience (voice, email, SMS) with direct consumer interaction; Zendesk experience is a plus.
• Experience in a customer-facing healthcare-related field (advocacy, health system, insurance) providing excellent service and helping patients navigate the healthcare system.
• Experience in a metrics-driven role and with Medicare patients.
• Strong problem-solving, probing questions, and troubleshooting abilities.
• Experience in a remote work environment.
• Ability to represent Cadence and contribute to a positive culture.
• Willingness to give and receive feedback with positive intent; ability to identify trends and propose solutions.
• Desire to learn and grow professionally.
• Stable home Wi-Fi with adequate upload/download speeds; a speed test is required before interviewing to verify standards.
• Remote patient monitoring support experience is a plus.

About Cadence

Cadence Health delivers proactive remote care to seniors, partnering with health systems to monitor tens of thousands of patients, improve outcomes, reduce costs, and support independent living. Our modern toolkit enables real-time data, intelligent workflows, and seamless collaboration to practice at the top of the license and deliver proactive, personal care.

Benefits and requirements

• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• Teladoc (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program
• Location: Remote

EEO and application notice

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, citizenship status, family status, military or veteran status, or any other basis protected by law. Our Talent team directs candidates to apply through our official careers page. We never direct applicants to external sites or request payment or sensitive information via messaging apps.