Outbound Patient Enrollment Specialist

Cadence Health; United States; Remote; USD 47,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Health coverage: Medical, dental &

vision

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Job summary

Cadence is hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred by partner physicians. You will own the enrollment conversation from first contact to completion, in a high-volume, phone-based role with clear communication and high attention to detail.

Schedule: Mon–Fri 9:00–5:30 Eastern/Central/Mountain. The role is fully remote in the United States, with a compensation range of 23–24 USD per hour and an OTE of 67K–70K.

Qualifications

• Experience with high-volume outbound calls.
• Strong communication and problem-solving skills.
• Ability to maintain patient confidentiality per HIPAA.
• Familiar with CRM platforms and call pipelines.
• Ability to build strong patient relationships over the phone.
• Comfort in a trust-based, feedback-rich environment.
• Experience with AI tools (Claude, Google Gemini).

Responsibilities

• Clearly communicate program details, benefits, outcomes, and patient responsibilities.
• Facilitate virtual enrollments and schedule follow-up with Cadence Care.
• Build rapport and trust with patients for lasting relationships.
• Follow scripts while adapting to connect authentically with patients.
• Maintain high-quality interactions while meeting productivity targets.

Skills

Outbound calling

Communication

CRM platforms

HIPAA compliance

Relationship building

Problem solving

AI tools

Tools

Claude

Google Gemini

CRM platforms

Job description

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We’re hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail.

Schedule: Standard working hours are Monday through Friday 9:00 AM to 5:30 PM on Eastern, Central, or Mountain Time.

What You’ll Do

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• Prior experience conducting high-volume outbound calls.
• Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
• Working knowledge of CRM platforms and comfort managing a call pipeline.
• Skilled in building strong patient relationships and addressing questions and concerns in a phone-based environment.
• Ability to thrive in an environment built on trust, open communication, and constructive feedback.
• Experience with AI tools (such as Claude and Google Gemini).

Compensation

The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

If you require a reasonable accommodation during the hiring process, please contact [e-mail]