Patient Activation Specialist

Cadence Health; United States; Remote; USD 32,000 - 33,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Health coverage

401k + matching

PTO

Home office stipend

Parental leave

Job summary

Cadence is a clinical AI company focused on remote monitoring and chronic care. Cadence Health is hiring a Patient Activation Specialist to guide patients through device activation and begin engagement with our care model.

You will connect with patients by phone and coordinate with clinical and technical teams to resolve activation issues, foundational to long-term program participation. Hours are Monday–Friday, 9:30 AM–6:00 PM ET, and the role is fully remote within the United States.

Qualifications

• 2+ years in customer service, tech support, or patient-facing coordination.
• Ability to explain technical steps clearly to non-technical audiences, by phone and in writing.
• Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
• Ability to manage a structured, high-volume caseload of patient interactions daily.
• Fluency with AI productivity tools (e.g., Gemini, Notion AI) and applying them to workflows and reporting.

Responsibilities

• Own end-to-end device activation for new patients by phone.
• Troubleshoot activation issues and escalate when needed.
• Explain monitoring program steps in clear, patient-friendly language.
• Coordinate with care teams and tech support to resolve activations.
• Document interactions and activation status accurately.
• Drive patient engagement with Cadence's care model at activation touchpoints.
• Manage a high volume of patient calls with consistent quality.

Skills

Customer service

Technical support

Communication

Mac proficiency

AI productivity tools

Tools

MacOS

Call handling software

Documentation tools

Connectivity troubleshooting

Job description

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We're hiring a Patient Activation Specialist to guide new patients through activation of their remote monitoring devices and set the foundation for their engagement with Cadence's care model. This role works directly with patients by phone and coordinates with clinical and technical teams to resolve activation issues that require additional support. The Patient Activation Specialist is often one of the patient's first points of contact with Cadence, making this role central to long‑term program engagement.

Schedule: Standard working hours are Monday through Friday, 9:30 AM to 6:00 PM on Eastern, Central, Mountain, or Pacific Time.

What You'll Do

• Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
• Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
• Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient‑friendly instructions.
• Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
• Document patient interactions and device activation status accurately to maintain a complete activation record.
• Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
• Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• 2+ years of experience in a customer service, technical support, or patient‑facing coordination role, preferably within healthcare or a regulated industry.
• Experience communicating technical or process information clearly to non‑technical audiences, by phone and in writing.
• Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
• Ability to manage a structured, high‑volume caseload of patient interactions daily.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Compensation

The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $66K-$68K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

If you require a reasonable accommodation during the hiring process, please contact [e-mail]

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