Patient Activation Specialist

Cadence; New York (NY); Remote; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Fully remote

Competitive pay & equity

Comprehensive health coverage (Medical

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Job summary

Cadence, a clinical AI company, is hiring a Patient Activation Specialist to guide new patients through activating remote monitoring devices and engaging them with Cadence’s care model. You will be their initial contact by phone, resolve activation issues with clinical/technical teams, and document interactions to maintain a complete activation record.

You will work standard hours across all time zones, handling high-volume patient calls while ensuring clear, patient-friendly guidance and

Qualifications

• 2+ years in a customer service, technical support, or patient-facing coordination role.
• Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing.
• Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
• Ability to manage a structured, high-volume caseload of patient interactions daily.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Responsibilities

• Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
• Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
• Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.
• Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
• Document patient interactions and device activation status accurately to maintain a complete activation record.
• Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
• Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.

Skills

Customer service

Technical support

Patient coordination

Phone communication

Mac proficiency

AI productivity tools

Tools

Gemini

Notion AI

Job description

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We're hiring a Patient Activation Specialist to guide new patients through activation of their remote monitoring devices and set the foundation for their engagement with Cadence's care model. This role works directly with patients by phone and coordinates with clinical and technical teams to resolve activation issues that require additional support. The Patient Activation Specialist is often one of the patient's first points of contact with Cadence, making this role central to long-term program engagement.

Schedule

Standard working hours are Monday through Friday, 9:30 AM to 6:00 PM on Eastern, Central, Mountain, or Pacific Time.

What You'll Do

• Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
• Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
• Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.
• Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
• Document patient interactions and device activation status accurately to maintain a complete activation record.
• Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
• Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• 2+ years of experience in a customer service, technical support, or patient-facing coordination role, preferably within healthcare or a regulated industry.
• Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing.
• Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
• Ability to manage a structured, high-volume caseload of patient interactions daily.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Compensation

The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend
• benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

If you require a reasonable accommodation during the hiring process, please contact [e-mail]