Outbound Patient Enrollment Specialist

Cadence; United States; On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Fully remote

Health coverage

Paid time off

401k matching

Parental leave

Home office stipend

Job summary

Cadence is hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred by partner physicians. You will own the enrollment conversation from first contact through completed enrollment. This is a high-volume, phone-based role requiring clear communication and attention to detail.

Schedule aligns with Eastern, Central, or Mountain Time; standard hours Mon-Fri. This remote US-based position offers competitive pay and an incentive component with an OTE package

Qualifications

• Experience handling high-volume outbound calls.
• Strong communication and problem-solving skills.
• Ability to maintain HIPAA confidentiality and Cadence standards.
• Familiarity with CRM systems and call pipelines.
• Experience with AI tools (Claude, Google Gemini) is a plus.

Responsibilities

• Clearly communicate program details, benefits, and patient responsibilities.
• Facilitate virtual enrollments and schedule follow-ups with the Cadence Care team.
• Build rapport and trust with patients to foster lasting relationships.
• Follow scripts while adapting to connect authentically with patients.
• Balance high-quality patient interactions with productivity targets.

Skills

Outbound calls

Communication

Problem-solving

HIPAA compliance

CRM proficiency

Relationship-building

AI tools experience

Tools

CRM platforms

Job description

Sixty million Medicare seniors live with chronic disease. The care system sees most of them twice a year. Cadence is building the infrastructure to support them every day.
Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions like hypertension, heart failure, and diabetes. We pair patients with a dedicated clinical team, integrate deeply into health system EMRs and workflows, and use our Clinical Intelligence platform to monitor vitals, surface risk early, optimize medications, and close care gaps between visits. The result: patients engage with care 100x more than before Cadence, clinicians focus on judgment instead of administrative work, and Medicare saves $2.7M a week.
We operate as a full clinical care delivery organization, not a software vendor. Our clinicians work alongside health system partners, extending the reach of local primary care providers into patients' homes. We're now applying AI agents across these workflows – from alert review and medication titration to lifestyle coaching and care coordination – with clinicians always in control of clinical decisions.
We're hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail.
Schedule
Standard working hours are Monday through Friday from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM on Eastern, Central, or Mountain Time.
What You'll Do

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.
  

What You Need

• Prior experience conducting high-volume outbound calls.
• Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
• Working knowledge of CRM platforms and comfort managing a call pipeline.
• Skilled in building strong patient relationships and addressing questions and concerns in a phone-based environment.
• Ability to thrive in an environment built on trust, open communication, and constructive feedback.
• Experience with AI tools (such as Claude and Google Gemini).
  

Compensation The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $60K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.
Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend
• benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.