Remote Patient Accounts Specialist | Billing & Collections

Saint Luke's North Hospita Barry Road; Alaska; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's North Hospital Barry Road in AK seeks a Patient Accounts Representative to manage accounts, assist with billing questions, and support reimbursement workflows in a remote call center setting.

The role includes inbound/outbound calls, payment processing, price estimates, and financial assistance guidance, requiring accuracy, courtesy, and policy adherence while delivering strong service.

Qualifications

• Excellent customer service skills and a professional demeanor.
• Strong computer skills and ability to multitask in a call center.
• Ability to troubleshoot billing and reimbursement issues following policy.

Responsibilities

• Answer inbound patient calls and respond to emails in the EMR system.
• Make outbound collections calls and provide price estimates.
• Process credit card payments and establish payment plans.
• Identify patients needing financial assistance and explain options.
• Research and resolve patient balance issues and act as liaison with other departments.
• Process mail/faxes and manage queue actions in the EMR system.
• Perform basic coding reviews and meet productivity/quality metrics.
• Identify opportunities to improve patient satisfaction and billing workflows.

Skills

Customer service

Multitasking

Call center

Critical thinking

Education

Diploma

Job description

Saint Luke's North Hospital Barry Road in AK seeks a Patient Accounts Representative to manage accounts, assist with billing questions, and support reimbursement workflows in a remote call center setting.

The role includes inbound/outbound calls, payment processing, price estimates, and financial assistance guidance, requiring accuracy, courtesy, and policy adherence while delivering strong service.