Remote Patient Accounts & Collections Specialist

Southeast Primary Care Partners; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Southeast Primary Care Partners is seeking a remote-off-site RCM Call Center Representative for Patient Accounts & Collections. You will manage patient A/R, conduct calls, discuss payment options, and ensure compliant collections while maintaining patient satisfaction.

Required experience includes healthcare billing or patient collections, strong communication skills, and proficiency with PM/EHR systems. Excellent attention to detail and adherence to HIPAA are essential.

Qualifications

• Clear communication with patients and colleagues.
• Ability to read and interpret EOBs and billing statements.
• Familiarity with healthcare billing and patient collections processes.

Responsibilities

• Manage patient A/R and follow up on self-pay balances.
• Handle inbound/outbound calls regarding balances and payment options.
• Post payments and monitor compliant payment plans.
• Address refunds and account adjustments as needed.
• Explain insurance determinations and payor policies to patients.
• Maintain accurate notes of all interactions in the PM system.

Skills

Verbal communication

Customer service

Conflict resolution

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Allscripts (PM/EHR)

RingCentral

Microsoft Office

Job description

Southeast Primary Care Partners is seeking a remote-off-site RCM Call Center Representative for Patient Accounts & Collections. You will manage patient A/R, conduct calls, discuss payment options, and ensure compliant collections while maintaining patient satisfaction.

Required experience includes healthcare billing or patient collections, strong communication skills, and proficiency with PM/EHR systems. Excellent attention to detail and adherence to HIPAA are essential.