Remote Patient Accounts & Collections Specialist

Southeast Primary Care Partners; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Southeast Primary Care Partners is seeking a Call Center Representative for Patient Accounts & Collections to manage self-pay A/R and interact with patients by phone. This fully remote role handles inbound/outbound calls, payment plans, refunds, and follow-ups to ensure compliant collections and patient satisfaction.

The ideal candidate has 1–2 years in healthcare billing or patient collections, reads EOBs, and can navigate a PM system.

Qualifications

• 1–2 years in healthcare billing, patient collections, or medical call center environment.
• Experience reading EOBs and patient billing statements.
• Working knowledge of major payor types and basic payor policies.
• Experience using a PM system.

Responsibilities

• Manage assigned patient A/R accounts with follow-up on self-pay balances.
• Conduct inbound and outbound calls regarding balances, statements, payment options, and account resolution.
• Collect payments and post transactions in the PM system accurately.
• Set up and monitor compliant payment plans per policy.
• Process refunds and follow up on patient balances as needed.
• Review accounts to ensure accuracy of charges, payments, adjustments, and insurance processing.
• Explain insurance determinations and patient responsibilities after reading EOBs.
• Provide clear, empathetic communication on sensitive financial matters.
• Maintain detailed notes of all interactions and actions taken.

Skills

Communication skills

Customer service

Detail-oriented

Time management

Education

High school diploma or equivalent

Tools

Allscripts

RingCentral

PM System

Microsoft Office

Job description

Southeast Primary Care Partners is seeking a Call Center Representative for Patient Accounts & Collections to manage self-pay A/R and interact with patients by phone. This fully remote role handles inbound/outbound calls, payment plans, refunds, and follow-ups to ensure compliant collections and patient satisfaction.

The ideal candidate has 1–2 years in healthcare billing or patient collections, reads EOBs, and can navigate a PM system.