Patient Accounts Representative

Saint Luke's Health System; Kansas City (MO); Remote; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke’s Health System in Kansas City, MO is seeking a Patient Accounts Representative to join our team in a remote, Kansas City area call center. You will handle inbound calls, patient emails, and outbound collection efforts while applying billing policies and ensuring patient satisfaction.

The role emphasizes strong customer service, basic EMR navigation, payment processing, and establishing payment plans. Diploma required; less than 1 year experience preferred; daytime schedule.

Qualifications

• Experience: Less than 1 year.
• Diploma required.

Responsibilities

• Answer inbound patient calls.
• Answer patient emails in EMR system.
• Make outbound collection calls to obtain payment.
• Provide price estimates for patients.
• Process credit card payments.
• Establish payment plans with patients and refer to extended payment plan vendor when applicable.
• Identify patients needing financial assistance and explain process.
• Research and troubleshoot issues related to patient balances.
• Serve as liaison between patient and other departments.
• Process incoming mail and faxes.
• Process accounts in the EMR work queue and take action.
• Perform straightforward coding of billing implications or referrals.
• Meet department productivity and quality metrics.
• Identify trends to improve patient satisfaction and workflow.

Skills

Customer service

Computer skills

Critical thinking

Multitasking

Call center

Education

Diploma

Tools

EMR system

Job description

Job Description

Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement. This position is a call center environment, working remotely in the Kansas City area. We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment.

Shift Details

Monday- Friday 8:30am-5:00pm

Responsibilities

• Responsible for answering inbound patient calls
• Answer patient emails in Electronic Medical Record system
• Making outbound collection calls to patients to obtain information needed to collect payment
• Provide price estimates for patients
• Process credit card payments
• Establish payment plans with patients and complete referral to extended payment plan vendor when applicable
• Identify patients needing financial assistance, explain financial assistance process and additional documents needed
• Research and troubleshoot issues related to patient balances
• Serve as liaison between patient and other departments as needed
• Process incoming mail and faxes
• Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate
• Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)
• Meet department productivity and quality metric
• Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions
• Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings

Job Requirements

• Applicable Experience: Less than 1 year
• Diploma

Job Details

• Full Time Day (United States of America)
• Location: Kansas City area, remote work
• Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

Benefits

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve.

Find out more about what Saint Luke’s offers:

http://www.saintlukeskc.org/about-saint-lukes