Patient Accounts Representative

Saint Luke's North Hospita Barry Road; Alaska; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's North Hospital Barry Road in AK seeks a Patient Accounts Representative to manage accounts, assist with billing questions, and support reimbursement workflows in a remote call center setting.

The role includes inbound/outbound calls, payment processing, price estimates, and financial assistance guidance, requiring accuracy, courtesy, and policy adherence while delivering strong service.

Qualifications

• Excellent customer service skills and a professional demeanor.
• Strong computer skills and ability to multitask in a call center.
• Ability to troubleshoot billing and reimbursement issues following policy.

Responsibilities

• Answer inbound patient calls and respond to emails in the EMR system.
• Make outbound collections calls and provide price estimates.
• Process credit card payments and establish payment plans.
• Identify patients needing financial assistance and explain options.
• Research and resolve patient balance issues and act as liaison with other departments.
• Process mail/faxes and manage queue actions in the EMR system.
• Perform basic coding reviews and meet productivity/quality metrics.
• Identify opportunities to improve patient satisfaction and billing workflows.

Skills

Customer service

Multitasking

Call center

Critical thinking

Education

Diploma

Job description

Patient Accounts Representative

2026-10-09 Saint Luke's North Hospital Barry Road all cities, AK

Description:

Saint Luke's in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement.

This position is a call center environment, working remotely in the Kansas City area.

Shift Details: Monday- Friday 8:30am-5:00pm

Responsibilities:

• Responsible for answering inbound patient calls
• Answer patient emails in Electronic Medical Record system
• Making outbound collection calls to patients to obtain information needed to collect payment
• Provide price estimates for patients
• Process credit card payments
• Establish payment plans with patients and complete referral to extended payment plan vendor when applicable
• Identify patients needing financial assistance, explain financial assistance process and additional documents needed
• Research and troubleshoot issues related to patient balances
• Serve as liaison between patient and other departments as needed
• Process incoming mail and faxes
• Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate
• In SBO will also:
• Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)
• Meet department productivity and quality metric
• Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.

We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment.

Why Saint Luke's?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience: Less than 1 year

Diploma

Job Details

Full Time

Day (United States of America)