Remote Patient Account Specialist – Urology

Aeroflow Inc.; United States; Remote; USD 25,000 - 30,000; Full time

Job summary

Aeroflow Health is seeking a Remote Customer Account Representative for Urology to support patients, physician offices, and insurance partners. You will manage high volumes of calls, verify information, coordinate with providers, and process orders for urology products.

This role emphasizes empathy, accuracy, HIPAA compliance, and multi-software navigation in a fast-paced environment, with daily collaboration to ensure patients receive their supplies.

Qualifications

• High school diploma or GED is required.
• Typing speed of at least 40 wpm with accuracy.
• Proficiency with Google Suite and navigating multiple applications.
• Strong verbal and written communication skills, with attention to detail.

Responsibilities

• Deliver exceptional customer service with a high volume of calls.
• Assist patients with questions about orders, insurance, and account status.
• Build trust by listening actively and resolving concerns.
• Communicate with compassion while handling challenging conversations.
• Navigate multiple systems and document interactions in real time.

Skills

Typing 40 wpm

Google Suite

Software proficiency

Verbal & written communication

Organization & multitasking

Problem solving

Attention to detail

Team collaboration

Adaptability

Education

High school diploma or GED

Tools

Google Suite

Job description

Aeroflow Health is seeking a Remote Customer Account Representative for Urology to support patients, physician offices, and insurance partners. You will manage high volumes of calls, verify information, coordinate with providers, and process orders for urology products.

This role emphasizes empathy, accuracy, HIPAA compliance, and multi-software navigation in a fast-paced environment, with daily collaboration to ensure patients receive their supplies.