Remote Patient Account Resolution Expert

Accendra Health, Inc.; Richmond (VA); Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health, Inc. is seeking a Patient Account Resolution Specialist (Remote US) to deliver exceptional patient service and clear, actionable information to patients and providers.

You will support field teams, resolve account issues, and help ensure timely reimbursement while maintaining compliance and a patient-centric approach. The role emphasizes proactive problem-solving, collaboration across departments, and effective communication to optimize patient experiences and resolve accounts

Qualifications

• High school degree or equivalent.
• 3-5 years’ experience in healthcare/health insurance industry.

Responsibilities

• Support branches across a designated market to review patient accounts and obtain required documentation for billing health insurance plans.
• Research and secure information from customers to maintain equipment coverage through health insurance.
• Manage relationships with field leadership, referrals, and patients to drive account resolution and timely reimbursement.
• Evaluate documentation to ensure compliance with standards and regulations; perform follow-up actions as needed.

Skills

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic & passionate

Relationship builder

Education

High school degree or equivalent

3-5 years healthcare/health insurance experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health, Inc. is seeking a Patient Account Resolution Specialist (Remote US) to deliver exceptional patient service and clear, actionable information to patients and providers.

You will support field teams, resolve account issues, and help ensure timely reimbursement while maintaining compliance and a patient-centric approach. The role emphasizes proactive problem-solving, collaboration across departments, and effective communication to optimize patient experiences and resolve accounts